West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.  

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.  

What you can expect as a Corporate Warranty Coordinator at West Star:

This hourly position drives the standardization and elevation of warranty billing processes across all WSA locations. The role functions as a key position, assuring vendor warranty claims are filed accurately and monitored for approval. Daily operations are highly varied, involving close collaboration with billing departments, program managers, and project management teams to resolve disputes. Financial oversight is a major focus, requiring direct partnership with accounts receivable and vendors to reconcile outstanding account balances. The position also teams up with the Mobile Repair Team, HUB’s and Satellites to lock in coverage approvals and maximize claim accuracy. Finally, this role takes charge of annual vendor rate increases. 

You will be ESSENTIAL to many FUNCTIONS including:

• Assists in implementing and maintaining consistent process across WSA for warranty billing on the proper process for submitting claims to vendors.
• Coordinates with all WSA billing departments, program managers, and project management regarding program coverage, filing claims and resolving disputes
• Assists in reconciling outstanding warranty account balances for all locations
• Works directly with accounts receivable and coordinates with vendors to collect and reconcile customer disputes pertaining to warranty and program claims.
• Works with the Mobile Repair Team (MRT), HUB’s and Satellites to get coverage approvals (assures claims are filed appropriately)
• Assure that annual hourly rate increases are submitted to vendors and are being paid accordingly when claims are approved
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management 

What you’ll need to bring with you: 

Your Education:
A High school diploma or equivalent. A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
Bachelor’s degree in accounting, finance, business administration preferred but not required.

Your Experience:
Strong verbal, written and interpersonal skills.
Customer service oriented.
Experience in multiple projects & customer interface preferred.
Aviation work order and billing process experience preferred.

Your Initiative:   
We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. This person will need to have strong attention to detail, be well organized and able to prioritize workload efficiently. 

Your Sense of Responsibility:       
Attend work every day as scheduled.
Notify supervisor in advance of shift starting if unable to work.
Must have reliable transportation to get to work each day. 
Work in a team environment 
Self-starter           
Required to follow all processes and procedures in a timely manner. 

Other particulars:

Physical Requirements                  
Lift and carry up to 10 pounds.
Routine walking, bending and squatting or sitting.
Routine or repetitive physical motion with arms and hands
Basic personal computer operations.

Mental Requirements                     
Work with others in a professional manner.
Understanding and implementation of regulations and guidelines.
Prioritize workload and work under pressure
Coordinate multiple projects and duties

Equipment Used
Personal computer operating with Windows, Microsoft Word, Microsoft Excel, Corridor and various cost and scheduling programs. Fax machine, telephone and photocopier.  

Compensation & Benefit Information

The following information is disclosed according to state specific requirements. If the position applied to is not in a state with these requirements, the following information may not apply. The hourly rate for this position generally ranges between $25- $31. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, 401(k) company match and employer contribution to a Health Savings Account (HSA).

West Star Aviation’s Benefits

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Flexible Work Schedules include 5x8, 4x10 and 3x12
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities