West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.  

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live. 

What you can expect as a Credit and Collections Specialist at West Star:

The Credit and Collections Specialist is responsible for managing customer credit accounts, monitoring receivables, and ensuring timely collection of outstanding balances. This role involves evaluating credit applications, maintaining accurate records, and working closely with customers to resolve past-due accounts. The ideal candidate will have strong organizational and communication skills, attention to detail, and the ability to thrive in a fast-paced environment. 

You will be ESSENTIAL to many FUNCTIONS including:

• Maintain accounts receivable records and ensure aging reports and details are accurate and up to date.
• Monitor and collect accounts receivable by contacting customers via phone and email.
• Communicate A/R discrepancies to management and recommend collection strategies.
• Evaluate customer accounts, establish payment plans, and maintain proper follow-up.
• Recommend accounts for escalation to outside collection agencies or legal action when necessary.
• Prepare letters for delinquent accounts requiring special handling.
• Periodically review troublesome accounts with Manager of Credit and Collections to assess collectability and potential for write-off
• Review customer credit applications and maintain compliance with credit policies.
• Participate in periodic AR meetings and provide status updates.
• Collaborate with billing and operations teams to resolve disputes and ensure timely invoicing.
• Assist with audit tasks and process improvements as needed.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management 

What you’ll need to bring with you: 

Your Education:
A High school diploma or equivalent.
A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
Bachelor’s Degree in accounting, finance, or related field. 

Your Experience:
Prior experience in accounts receivable and commercial collections.
Knowledge of credit law and accounting principles.
Proficiency in Microsoft Office; experience with Microsoft Dynamics GP (Great Plains) preferred.
5+ years of experience in high-volume AR and collections.
Negotiation experience and familiarity with aviation industry practices. 

Your Initiative:   
We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. This person will need to have strong attention to detail, be well organized and able to prioritize workload efficiently. 

Your Sense of Responsibility:     
Attend work every day as scheduled
Notify supervisor in advance of shift starting if unable to work.
Must have reliable transportation to get to work each day. 
Work in a team environment.
Self-starter.
Required to follow all processes and procedures in a timely manner. 

Other particulars: 

Physical Requirements           
Lift and carry up to 10 pounds.
Routine walking, bending and squatting or sitting.
Routine or repetitive physical motion with arms and hands.
Basic personal computer operations. 

Mental Requirements             
Work with others in a professional manner.
Understanding and implementation of regulations and guidelines.
Prioritize workload and work under pressure.
Coordinate multiple projects and duties. 

Equipment Used
Personal computer operating with Windows, Microsoft Word, Microsoft Excel, Corridor and various cost and scheduling programs.
Fax machine, telephone and photocopier.  

Compensation & Benefit Information

The following information is disclosed according to state specific requirements. If the position applied to is not in a state with these requirements, the following information may not apply. The hourly rate for this position generally ranges between $24 - $28. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, 401(k) company match and employer contribution to a Health Savings Account (HSA).

West Star Aviation’s Benefits

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Flexible Work Schedules include 5x8, 4x10 and 3x12
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities