Warranty Rotables Administrator - 1504
East Alton, IL, USA
West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Warranty Rotables Administrator at West Star:
This position provides assistance to the Parts Department and requires knowledge of core and warranty processes, purchasing, accounting and inventory control. Duties include, but are not limited to, entering core and warranty claims online and in paper form, purchase orders, search OEMs and independent parts sources for certified and traceable product at the best price. Job duties will vary from day to day. Direction of duties will be assigned daily. Must be able to work closely with others in a team atmosphere. Will be in daily contact with customers and vendors directly and also via phone, fax and e-mail.
You will be ESSENTIAL to many FUNCTIONS including:
- Process core and warranty claims with service, parts and accounting departments.
- Process warranty claims within a week of receipt of offset invoice to vendor.
- Communicate extensively with all vendors and customers on core and warranty situations.
- Research, issue credit and debit customer or vendor offset accounts.
- Process over and above bill back charges from vendors back to customers.
- Code and route credits, invoices and bill back invoices with correct GL code to
- Assess stock fees per vendor guidelines and issue fee to work order or customer.
- Maintain all records of core and warranty transactions.
- Any other job-related duties as assigned by supervisor or management.
- Effectively and clearly communicate (i.e., speak, write, read) in English
- Any other job-related duties as assigned by supervisor or management
What you’ll need to bring with you:
Your Education:
A High school diploma or equivalent. A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
Degree in inventory management or accounting helpful but not required.
Your Experience:
Must be customer service-oriented.
Must have knowledge of accounting processes.
Must have good working knowledge of computers.
Able to work with numbers and calculations.
Your Initiative:
We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and the capability to work with minimal supervision.
Your Sense of Responsibility:
Required to work in a team environment and be a self-starter.
Follow West Star repair station manual guidelines to assure traceable and certified products are bought and sold.
Assist in parts inventory management.
Able to initiate purchase order procedures.
Required to follow all processes and procedures in a timely manner.
Calculate freight charges to inside and outside customers.
Responsible for handling fragile, expensive aircraft components.
Assist in receiving and shipping of all materials.
Other particulars:
Physical Requirements
Lifts 50 lbs.
Routine walking, bending and use of stairs.
Sit at a desk and/or computer for extended intervals.
Mental Requirements
Work with others in a professional manner.
Prioritize workload.
Work with new or upgraded computer systems.
Supervision
Work under supervision of the Materials Manager.
May be directed to supervise other purchasers on specific projects.
Work with minimal supervision.
Working Conditions
This is a full-time position working in an office environment.
Occasional work outside in all types of weather on large projects.
Will participate in on-call schedule.
Equipment Used
Mainframe database, PC Computer, telephone, FAX and calculator.
Forklift and miscellaneous power/hand tools.
Compensation & Benefit Information
The following information is disclosed according to state specific requirements. If the position applied to is not in a state with these requirements, the following information may not apply. The hourly rate for this position generally ranges between $22 - $30. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, 401(k) company match and employer contribution to a Health Savings Account (HSA).
West Star Aviation’s Benefits
- Benefits Effective Day One for Eligible Employees
- Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Life Insurance, Disability Benefits & Supplemental Benefits
- 401(k) Plan with Employee Contributions & Employer Match
- Paid Company Holidays & Weekly Paid Time Off Accruals
- Flexible Work Schedules include 5x8, 4x10 and 3x12
- Weekly Competitive & Industry Leading Pay means you are paid more often
- Bonus Opportunity based on Company and Site Performance
- Internal Mobility & Career Advancement opportunities
Company Description:
With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.