Key Account Manager - 1539
Cedar Hill, TX, USA
DAS Aviation is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as the Key Account Manager at DAS Aviation:
As a Key Account Manager, you will play a crucial role in building and nurturing strategic relationships with key operators. In this exciting position, you’ll ensure the delivery of top-notch maintenance services while driving exceptional customer satisfaction. Your expertise will be vital in fostering partnerships that not only meet but exceed client expectations. If you’re passionate about elevating customer experiences and making a lasting impact, we want to hear from you!
You will be ESSENTIAL to many FUNCTIONS including (in no specific order):
- Serve as the primary point of contact for assigned operator accounts
- Develop and maintain strong relationships with key decision makers
- Understand clients’ operational needs and maintenance requirements.
- Work closely with sales team members to coordinate maintenance, repair, and overhaul services
- Ensure timely and efficient delivery of services to include reviewing and adjusting maintenance schedules based on needs and site capabilities
- Collaborate with internal departments to meet client expectations, ensure adequate staffing, and equipment availability during their visit
- Identify upselling and cross-selling opportunities within existing accounts in partnership with the appropriate sales team member(s)
- Develop strategies to expand service offerings and enhance customer experience
- Contribute to new business acquisition efforts
- Manage service level agreements (SLAs) and contract performance/compliance
- Resolve contractual issues, disputes and resolve client concerns promptly
- Translate complex technical information between MRO teams and clients
- Stay informed about aircraft maintenance trends and regulations
- Provide technical advice and solutions
- Track and report on KPIs for each account
- Analyze data to identify areas for improvement and service delivery
- Implement continuous improvement initiatives
- Conduct regular satisfaction surveys and reviews
- Implement and utilize scheduling software to maximize efficiency
- Develop and maintain a long-term maintenance forecast for each account
- Effectively and clearly communicate (i.e., speak, write, read) in English
Your Education:
High School Diploma or equivalent required
Your Experience:
5+ years in aircraft maintenance or account management
Strong understanding of corporate aircraft operations and maintenance
Experience with maintenance scheduling and capacity planning in an MRO environment
Proficiency in using scheduling and resource management software
Excellent communication and relationship-building skills
Attention to detail, strong organizational, and time management skills.
Your Initiative:
We’re looking for a team player who is self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common.
Your Sense of Responsibility:
Unquestioned credibility, judgment, character, and ethics
Attend work every day as scheduled to include overtime, travel and weekend assignments
Must perform all work in accordance with Federal Aviation Administration guidelines
Follow all company and safety rules during performance of duties
Maintain customer-oriented work habits
Direct the work and flow of multiple projects
Other Particulars:
Physical Requirements
Routine walking, bending and sitting
Routing or repetitive physical motion with arms and hands
Basic personal computer operations, especially with Apple and Microsoft products (Outlook, Word, and Excel)
Mental Requirements
Understanding and implementation of regulations and guidelines
Work with others in a professional manner
Coordinate projects
Team management skills
Company Description:
With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.